The communication and job satisfaction

 

The communication

According to the social exchange theory, employee satisfaction is influenced by the company, the leader, and peers (Wang et al., 2020). Employees are able to share intangible resources through communication because of their relationships with managers, colleagues, and the company (Cropanzano & Mitchell, 2005). According to Mehra & Nickerson and Men & Yue (2019), communication is a process of reciprocity and mutual influence that results in interdependent exchanges and boosts sentiments of satisfaction. The organization, the leader, and peers are the other three levels on which communication takes place (Alegre et al., 2016).

Employees can share knowledge, establish connections, and learn about business culture and principles through communication, all while fostering positive working relationships with their employers (Men & Bowen, 2017). Employee satisfaction and reciprocity with the company are influenced by the framework of social connections and communication they build (Mehra & Nickerson, 2019; Men & Yue, 2019). The organization, the leader, and the peers are the three levels on which communication takes place, mirroring the three forces under consideration.

·        Information exchange with the organization

According to Goldhaber (1999), organizational communication entails the flow of messages through a web of interconnected interactions that take into account people's attitudes, sentiments, and abilities. Through an effective communication system, the relationship between the organization and its employees strengthens, and employees experience high levels of satisfaction (Berger, 2008). Symmetrical communication and the effectiveness of the employee-organization connection are positively correlated (Kang & Sung, 2017). Organizational communication fosters social interactions and trust between the parties involved in a relationship (Uysal, 2016) and helps build a feeling of community (Blau, 1964).

·        Having conversations with the leader

Employees need to feel more involved and satisfied in order for communication with the leader to be effective. When they are heard and acknowledged, employees value a balanced communication system and report higher levels of satisfaction (Men & Yue, 2019). The leader's communication style affects the attitudes of and feelings of the followers toward the leader. Employees feel more pride and happiness when their leaders communicate with empathy, compassion, understanding, and honesty (Men, 2015; Men & Yue, 2019).

·        communicating with colleagues

Strong group dynamics and peer communication determine how well a team works together. It is a crucial aspect of social connections because it affects how people share ideas, encourages team members to work together and trust one another, improves the way roles are defined, and removes the obstacles that come with change processes (Christensen, 2014). Employees value having regular, honest, cordial, empathetic, and communicative interactions with their coworkers, and they are more satisfied with their jobs as a result of their shared perspectives on the tasks at hand (Robinson & Thelen, 2018). To meet organizational objectives in the service industry, the tendency toward specialisation and the division of lobar calls for an efficient communication system and structured group dynamics (Mohanty & Mohanty, 2018).

Discussion

Effective communication can assist to improve morale and keep employees feeling informed and a part of the team. Gaining knowledge of how effective communication impacts subordinates and employees will help to increase job satisfaction. Lack of communication might result in issues in addition to poor communication. Rumors and gossip have a negative impact on staff retention, productivity, and corporate morale. Long-term uncertainty can also lead to emotional stress, which impairs workers' productivity.

A good, proper, and effective communication must be fostered by management and maintained at all times inside the department. The company must also invest in and encourage management and staff to take advantage of numerous communication courses and training sessions. In a same vein, it must encourage employees to seek clarifications if they are having trouble comprehending the tasks given to them. As both management and employees play their parts in enhancing communication, this will increase job satisfaction, especially for the employees. The organisation's goal and objective will be accomplished as a result of the effects of communication and job satisfaction.

References

Annual report LOLC Finance PLC(2021/22)

A. Mohanty and Sriprasad Mohanty (2018) The impact of communication and group dynamics on teamwork effectiveness: The case of service sector organisations.

Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 

Katy L. Robinson (2018) What Makes the Grapevine So Effective? An Employee Perspective on Employee organisation communication and Peer-to-peer Communication (2 vols). Public relational journal.

Inés Alegre (2016) ‘Work-life balance and its relationship with organisational pride and job satisfaction’, Journal of Managerial Psychology.

ZHANG Xiaoyi, GAO Ji, WANG Yunfeng. Organisational justice climate: A review of theory, perspective and framework[J]. Advances in Psychological Science, 2020, 28(2): 340-357.